Frequently Asked Questions

Everything you need to know about our premium musical instruments and service.

How are instruments protected during shipping?

We use professional-grade, climate-controlled packaging and custom-fitted suspension boxes to ensure your instrument arrives in perfect tuning and condition.

Do you offer a trial period for your instruments?

Yes, we offer a 14-day 'Home Trial' period. If the instrument's tone or playability doesn't meet your expectations, you can return it for a full refund.

Are the instruments set up by professionals before delivery?

Every instrument undergoes a rigorous multi-point inspection and professional setup by our in-house luthiers, including bridge adjustment and string height optimization.

What kind of warranty comes with my purchase?

All new instruments include a 2-year manufacturer warranty plus our exclusive Lifetime Structural Integrity Guarantee against craftsmanship defects.

Do you provide international shipping?

We ship worldwide via specialized couriers. Please note that international orders may be subject to CITES regulations for certain tonewoods and local import duties.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna for qualifying purchases.